A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL (Record no. 479351)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00984nam a2200253Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100315s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0-07-058209-2 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | ENGLISH |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Item number | 4616 |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | "BARLOW, JANELLE, MOLLER, CLAUS " |
| 245 ## - TITLE STATEMENT | |
| Title | A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | TATA MCGRAW-HILL |
| Date of publication, distribution, etc | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | "X,222P " |
| 365 ## - TRADE PRICE | |
| Price note | Rupees |
| Unit of pricing | 1 |
| Price amount | 156.00 |
| 366 ## - TRADE AVAILABILITY INFORMATION | |
| Publishers' discount category | 20 |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | DYK |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Availability source | KAMAL BOOKS 057(A)/30-01-2004 |
| Additional physical form available note | 057(A)/30-01-2004 |
| 620 ## - | |
| -- | "COMPLAINTS : LIFELINE TO THE CUSTOMER, PUTTING THE COMPLAINT AS GIFT STRATEGY INTO PRACTICE,HOW TO MAKE YOUR ORGANIZATION COMPLAINT FRIENDLY, " |
| 630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Service |
| 730 ## - ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dr. V. N. Bedekar Institute of Management Studies Library | Dr. V. N. Bedekar Institute of Management Studies Library | 07/05/2004 | 195.00 | 658.812 /BAR/MOL 4616 | VPMBRIMS-4616 | 03/19/2010 | 03/19/2010 | Book |
