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A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL

"BARLOW, JANELLE, MOLLER, CLAUS "

A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL - 1st - New Delhi TATA MCGRAW-HILL 2003 - "X,222P "

DYK

ISBN: 0-07-058209-2

Subjects--Uniform Titles:
A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL

Subjects--Topical Terms:
Customer Service

Dewey Class. No.: 658.812 / 4616

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