The Customer Satisfaction Audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gaints (Record no. 485178)

MARC details
000 -LEADER
fixed length control field 01047nam a2200229Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100315s9999 xx 000 0 und d
040 ## - CATALOGING SOURCE
Transcribing agency ENGLISH 
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Item number 10444 
Classification number 658.812 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name "Bluestein, Abram I., Moriarty, Michael, Sanderson, Ronald J. "
245 ## - TITLE STATEMENT
Title The Customer Satisfaction Audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gaints
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc UK 
Name of publisher, distributor, etc CSP  
Date of publication, distribution, etc 0 
300 ## - PHYSICAL DESCRIPTION
Extent 102 
365 ## - TRADE PRICE
Price note Rupees 
Unit of pricing 1 
Price amount 0.00 
366 ## - TRADE AVAILABILITY INFORMATION
Publishers' discount category 0 
505 ## - FORMATTED CONTENTS NOTE
Miscellaneous information Ramakant Amar Navghare 
530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE
Availability source Donated By RBI Library  
620 ## -
-- "Customer Satisfaction Audit, Finance, Marketing, RBI book. "
630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE
Uniform title The Customer Satisfaction Audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gaints
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element MARKETING MANAGEMENT 
730 ## - ADDED ENTRY--UNIFORM TITLE
Uniform title The Customer Satisfaction Audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gaints
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Dr. V. N. Bedekar Institute of Management Studies Library Dr. V. N. Bedekar Institute of Management Studies Library 07/14/2009 0.00   658.812 /BLU/MOR  10444  VPMBRIMS-10444  03/19/2010 03/19/2010 Book