The Customer Satisfaction Audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gaints

"Bluestein, Abram I., Moriarty, Michael, Sanderson, Ronald J. "

The Customer Satisfaction Audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gaints - UK  CSP   0  - 102 

Ramakant Amar Navghare 




The Customer Satisfaction Audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gaints


MARKETING MANAGEMENT 

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