000 00847nam a2200241Ia 4500
008 100315s9999 xx 000 0 und d
020 _a0875845622 
040 _cENGLISH 
082 _b9013 
_a658.812 
100 _a"Martin, John E "
245 _aCommand Performance : The Art of Delivering Quality Service
260 _aUSA 
_bHarvard Business Review book  
_c1994 
300 _a"xx,260  "
365 _eRupees 
_d
_b0.00 
366 _f
505 _gVaibhav Gaikwad 
530 _bDonated By RBI Library  
620 _a"Command Performance, Customer Service, Quality control, Customer relations, RBI Book "
630 _aCommand Performance : The Art of Delivering Quality Service
650 _aCustomer Service 
730 _aCommand Performance : The Art of Delivering Quality Service
942 _cBOOK
999 _c483748
_d483745