| 000 | 00984nam a2200253Ia 4500 | ||
|---|---|---|---|
| 008 | 100315s9999 xx 000 0 und d | ||
| 020 | _a0-07-058209-2 | ||
| 040 | _cENGLISH | ||
| 082 |
_b4616 _a658.812 |
||
| 100 | _a"BARLOW, JANELLE, MOLLER, CLAUS " | ||
| 245 | _aA COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL | ||
| 250 | _a1st | ||
| 260 |
_aNew Delhi _bTATA MCGRAW-HILL _c2003 |
||
| 300 | _a"X,222P " | ||
| 365 |
_eRupees _d1 _b156.00 |
||
| 366 | _f20 | ||
| 505 | _gDYK | ||
| 530 |
_bKAMAL BOOKS 057(A)/30-01-2004 _a057(A)/30-01-2004 |
||
| 620 | _a"COMPLAINTS : LIFELINE TO THE CUSTOMER, PUTTING THE COMPLAINT AS GIFT STRATEGY INTO PRACTICE,HOW TO MAKE YOUR ORGANIZATION COMPLAINT FRIENDLY, " | ||
| 630 | _aA COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL | ||
| 650 | _aCustomer Service | ||
| 730 | _aA COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL | ||
| 942 | _cBOOK | ||
| 999 |
_c479351 _d479348 |
||