000 00802nam a2200229Ia 4500
008 100315s9999 xx 000 0 und d
020 _a0130289094 
040 _cENGLISH 
082 _b3849 
_a658.8 
100 _a"Lovelock, Christopher "
245 _a"Services Marketing : People, Technology,Strategy"
250 _a4th 
260 _aLondon 
_bPrentice Hall  
_c2001 
300 _a717p. 
365 _eRupees 
_d
_b1327.00 
366 _f
505 _gTushar Jadhav 
620 _a"Understanding Services, Managing Service Encounter, Focus on Customer & Managing Relationship,Planning & Managing Service Delivery "
630 _a"Services Marketing : People, Technology,Strategy"
730 _a"Services Marketing : People, Technology,Strategy"
942 _cBOOK
999 _c478584
_d478581