TY  - BOOK
AU  - SETH RAKESH.
TI  - CREATING CUSTOMER DELIGHT
U1  - 11 न 05 
PY  - 2005///
PB  - RESPONCE BOOKS NEW DELHI.
KW  - CREATING CUSTOMER DELIGHT
KW  - एच.पी.बी
N2  - एच.पी.बी
ER  -