TY  - BOOK
AU  - "Bluestein, Abram I., Moriarty, Michael, Sanderson, Ronald J. "
TI  - The Customer Satisfaction Audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gaints
U1  - 658.812  
PY  - 0000///0 
CY  - UK 
PB  - CSP  
KW  - The Customer Satisfaction Audit : an eight step approach to ensure that your firm stays focused on customer needs to promote real gaints
KW  - MARKETING MANAGEMENT 
N1  - Ramakant Amar Navghare ; Donated By RBI Library  
ER  -