TY  - BOOK
AU  - "Martin, John E "
TI  - Command Performance : The Art of Delivering Quality Service
SN  - 0875845622 
U1  - 658.812  
PY  - 1994/// 
CY  - USA 
PB  - Harvard Business Review book  
KW  - Command Performance : The Art of Delivering Quality Service
KW  - Customer Service 
N1  - Vaibhav Gaikwad ; Donated By RBI Library  
ER  -