TY  - BOOK
AU  - "Change, Richard Y, Kelly, P. Keith "
TI  - Satisfying Internal Customers First : A Practical Guide to Improving Internal and External Customer Satisfaction
SN  - 8175441143 
U1  - 658.812  
PY  - 1998/// 
CY  - NEW DELHI 
PB  - Wheeler  
KW  - Satisfying Internal Customers First : A Practical Guide to Improving Internal and External Customer Satisfaction
N1  - Vaibhav Gaikwad ; Donated By RBI Library  
ER  -