TY  - BOOK
AU  - "Ellis, Len, Sethi, Rajat "
TI  - Preemptive CRM : Retaining Customers when Competition Emulates ( CD- ROM )
U1  - 658.812  
PY  - 2005/// 
CY  - New Delhi 
PB  - Excel Multimedia / AIMA  
KW  - Preemptive CRM : Retaining Customers when Competition Emulates ( CD- ROM )
N1  - Vinayak Gonjare ; Bharat Grahak(BG)-(Dharma Enterprises) 1344/04-01-2008 ; 1344/04-01-2008 
ER  -