TY  - BOOK
AU  - "Rawat , Sudhanshu, Mago, Sanjeev "
TI  - IT tools for enhancing CRM delivery system - quality applications for delivering CRM ( CD- ROM )
U1  - 658.812  
PY  - 2004/// 
CY  - NEW DELHI 
PB  - Excel Multimedia / AIMA  
KW  - IT tools for enhancing CRM delivery system - quality applications for delivering CRM ( CD- ROM )
N1  - Vinayak Gonjare ; Bharat Grahak(BG)-(Dharma Enterprises) 1343/04-01-2008 ; 1343/04-01-2008 
ER  -