TY  - BOOK
AU  - "Greenberg, Paul "
TI  - CRM at the Speed od Light : Capturing & Keeping Customers in Internet Real Time
SN  - 0-07-053250-8 
U1  - 658.812  
PY  - 2004/// 
CY  - New Delhi 
PB  - Tata McGraw -Hill  
KW  - CRM at the Speed od Light : Capturing & Keeping Customers in Internet Real Time
KW  - Customer Relationship management 
N1  - DBH ; Donated By Shri. K. K. Nijasure  
ER  -