01121nam a2200253Ia 4500008004100000020002000041040001400061082002300075100002200098245007000120250001000190260003100200300001900231365002800250366000900278440002600287505001000313530006500323536002800388620028900416630007000705650002200775730007000797100315s9999    xx            000 0 und d  a81-7992-200-6   cENGLISH   b4733 a658.4053   a"PICKERING, PEG "  aHOW TO MANAGE CONFLICT : TURN ALL CONFLICTS INTO WIN WIN OUTCOMES  a1st   aMumbai bJaico  c2004   a"VI,117 P.  "  eRupees d1 b100.00   f20   aBUSINESS ESSENTIALS   gDYK   bROYAL BOOK DISTRIBUTORS 8520/15-09-2004 a8520/15-09-2004   a01/04/2004-31/03/2005   a"FUNDAMENTALS OF CONFLICT, TYPES OF CONFLICT, IDENTIFYING CONFLICT STAGES, COFLICT MANAGEENT STYLES, CONSTRUCTIVE MANAGEMENT STYLES, COMMUNICATION'S CONTRIBUTION TO CONFLICT, EMOTIOINAL ASPECTS OF CONFLICT, THE INTERVENTION TEAM, DEALING WITH ANGRY CUSTOMERS, A PARTING PHILOSOPHY. "  aHOW TO MANAGE CONFLICT : TURN ALL CONFLICTS INTO WIN WIN OUTCOMES  aGeneral Reading   aHOW TO MANAGE CONFLICT : TURN ALL CONFLICTS INTO WIN WIN OUTCOMES