TY  - BOOK
AU  - "BARLOW, JANELLE, MOLLER, CLAUS "
TI  - A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL
SN  - 0-07-058209-2 
U1  - 658.812  
PY  - 2003/// 
CY  - New Delhi 
PB  - TATA MCGRAW-HILL  
KW  - A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STTRATEGIC TOOL
KW  - Customer Service 
N1  - DYK ; KAMAL BOOKS 057(A)/30-01-2004 ; 057(A)/30-01-2004 
ER  -