TY  - BOOK
AU  - "HELLER, BERNARD "
TI  - "THE 100 MOST DIFFICULT BUSINESS LETTERS YOU'LL EVER HAVE TO WRITE, FAX, OR E-MAIL"
SN  - 0-88730-683-7 
U1  - 651.75  
PY  - 1994/// 
CY  - New York 
PB  - Harper Business  
KW  - "THE 100 MOST DIFFICULT BUSINESS LETTERS YOU'LL EVER HAVE TO WRITE, FAX, OR E-MAIL"
KW  - BUSINESS CORRESPONDENCE 
N1  - DYK ; KAMAL BOOKS 057(A)/30-01-2004 ; 057(A)/30-01-2004 
ER  -