TY  - BOOK
AU  - "Balachandran, S. "
TI  - Customer Driven Services Management
SN  - 0761993711 
U1  - 658.8120954  
PY  - 1999/// 
CY  - New Delhi 
PB  - Response  
KW  - Customer Driven Services Management
N1  - Tushar Jadhav 
ER  -