Satisfying Internal Customers First : A Practical Guide to Improving Internal and External Customer Satisfaction (Record no. 483745)

MARC details
000 -LEADER
fixed length control field 00977nam a2200241Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100315s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 8175441143 
040 ## - CATALOGING SOURCE
Transcribing agency ENGLISH 
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Item number 9010 
Classification number 658.812 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name "Change, Richard Y, Kelly, P. Keith "
245 ## - TITLE STATEMENT
Title Satisfying Internal Customers First : A Practical Guide to Improving Internal and External Customer Satisfaction
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc NEW DELHI 
Name of publisher, distributor, etc Wheeler  
Date of publication, distribution, etc 1998 
300 ## - PHYSICAL DESCRIPTION
Extent 104 
365 ## - TRADE PRICE
Price note Rupees 
Unit of pricing 1 
Price amount 0.00 
366 ## - TRADE AVAILABILITY INFORMATION
Publishers' discount category 0 
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title Quality Improvement Series 
505 ## - FORMATTED CONTENTS NOTE
Miscellaneous information Vaibhav Gaikwad 
530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE
Availability source Donated By RBI Library  
620 ## -
-- "Satisfying Internal Customers First, RBI Book "
630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE
Uniform title Satisfying Internal Customers First : A Practical Guide to Improving Internal and External Customer Satisfaction
730 ## - ADDED ENTRY--UNIFORM TITLE
Uniform title Satisfying Internal Customers First : A Practical Guide to Improving Internal and External Customer Satisfaction
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Dr. V. N. Bedekar Institute of Management Studies Library Dr. V. N. Bedekar Institute of Management Studies Library 06/17/2009 0.00   658.812 /CHA/KEL  9010  VPMBRIMS-9010  03/19/2010 03/19/2010 Book