Preemptive CRM : Retaining Customers when Competition Emulates ( CD- ROM )

"Ellis, Len, Sethi, Rajat "

Preemptive CRM : Retaining Customers when Competition Emulates ( CD- ROM ) - New Delhi  Excel Multimedia / AIMA   2005 

Vinayak Gonjare 




Preemptive CRM : Retaining Customers when Competition Emulates ( CD- ROM )

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